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One of the vital components of the Crestview Police Department is the Communications Center.  The Communications Center is located at the main Police Department building at 201 Stillwell Blvd. and the walk-in window is open 24/7/365.  When a citizen dials 911, the non-emergency lines, or comes to the Police Department lobby to report an incident, the first point of contact is with one of our Communications Officers.  As of 2012, Florida state law requires Communications Officers to undergo a minimum of 232 hours of formal training and pass a written examination to obtain state certification as a “911 Public Safety Telecommunicator” in the State of Florida.

The Crestview Police Department’s Communications Center is responsible for the control of three (3) radio frequencies, two landlines, two E911 lines, a Computer Aided Dispatch (CAD) system, state and national database computer terminals, and handling walk-ins to our lobby.

The Communications Center is allocated ten full-time Communications Officer positions and staffing is occasionally augmented by Patrol Officers.  The Communications Center is managed by Lieutenant Jamie Grant.

A minimum of two Communications Officers are on duty at all times.  When a call is received from a citizen, pertinent information is obtained by the Communications Officer and entered into the Computer Aided Dispatch (CAD) system.  A “call for service” is then created.  The call is then categorized, prioritized, and assigned to the appropriate police responder(s).  The officers receive call information electronically on their in-car computer terminal from the Communications Center.  Communications Officers perform records and warrants checks, driver’s license checks, and other computer checks as required by the officer(s) on scene.  Communications Officers are responsible for maintaining officer’s locations and statuses, requesting and logging tow trucks, contacting other emergency agencies such as Fire, EMS, and neighboring law enforcement agencies to request their services, and entering and maintaining criminal warrants, stolen property, missing persons, and warrants in local, national, and state databases.

Are you a Crestview business owner or manager? Please take a moment to update the Emergency Contact Information for your business. This information is securely maintained in our Computer Aided Dispatch (CAD) system and utilized in the event of an after-hours emergency such as an open door, alarm activation, burglary, or fire.