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One of the vital components of the Crestview Police Department is the Communications Center.  The Communications Center is located at the main Police Department building at 201 Stillwell Blvd. and the walk-in window is open 24/7/365.  When a citizen dials 911 or the non-emergency lines to report an incident, or comes to the Police Department’s window, the first point of contact is with one of our Communications Officers.  Each Communications Officer must undergo a minimum of 232 hours of formal training and pass a written examination to obtain certification as a “911 Public Safety Telecommunicator” in the State of Florida.

The Crestview Police Department’s Communications Center is responsible for the control of three (3) radio frequencies, two landlines, two E911 lines, a Computer Aided Dispatch (CAD) system, as well as state and national database computer terminals.

The Communications Center is allocated ten full-time Communications Officer positions and staffing is occasionally augmented by Police Officers.  The communications center is managed by Lieutenant Jamie Grant.

A minimum of two Communications Officers are on duty at all times.  For each call for service, a call record is generated in the Computer Aided Dispatch system by a Communications Officer.  When a call is received from a citizen, pertinent information is obtained by the Communications Officer and entered into the Computer Aided Dispatch system.  A “call for service” is then created.  The call is then categorized, prioritized, and assigned to the appropriate police responder(s).  The officers receive call information electronically on an in-car computer terminal from the Communications Center.  Communications Officers perform records and warrants checks, driver’s license checks, and other computer checks as required by the officer(s) on scene.  Communications Officers are responsible for maintaining officer’s locations and statuses, requesting and logging tow trucks, contacting other emergency agencies such as Fire, EMS, and neighboring law enforcement agencies to request their services, and entering and maintaining stolen property, missing persons, and warrants in national and state databases.

Are you a Crestview business owner or manager? Please take a moment to update the Emergency Contact information for your business. We securely maintain an Emergency Contact file for each business within the city limits of Crestview. Information is used in the event of an after hours emergency such as an open door, alarm, or fire.