One of the vital components of the Patrol Division is the Communications Center. When a citizen dials 911 or the Crestview Police Department’s non-emergency lines to report an incident, the first point of contact is with one of our Communications Officers. Each Communications Officer must undergo a minimum of 232 hours of formal training and pass a written examination to obtain state certification as a “911 Public Safety Telecommunicator.”
The Crestview Police Department’s Communications Center is responsible for the control of three (3) radio frequencies, two landlines, two E911 lines, a Computer Aided Dispatch (CAD) system, and state and national database computer terminals.
The Communications Center is allocated ten full-time Communications Officer positions. Staffing is occasionally augmented by Police Officers when needed. The communications center is managed by Lieutenant Jamie Grant.
A minimum of two Communications Officers are on duty 24 hours a day, 7 days a week, 365 days a year. For each call for service, a call record is generated in the Computer Aided Dispatch system by a Communications Officer. When a call is received from a citizen, pertinent information is obtained by the Communications Officer and entered into the Computer Aided Dispatch system. A “call for service” is then created. The call is then categorized, prioritized, and assigned to the appropriate police responder(s). The officers receive call information electronically on an in-car computer terminal from the Communications Center. Communications Officers perform records and warrants checks, driver’s license checks, and other computer checks as required by the officer(s) on scene. Communications Officers are responsible for maintaining officer’s locations and statuses, requesting and logging tow trucks, contacting other emergency agencies such as Fire, EMS, and neighboring law enforcement agencies to request their services, and entering and maintaining stolen property, missing persons, and warrants in national and state databases.