Communications

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When a citizen contacts the Police Department, the first point of contact is with one of our Communications Officers.

The Crestview Police Department’s Communications Center is responsible for the control of three (3) radio frequencies, two landlines, two 911 lines, a TTY system, a Computer Aided Dispatch (CAD) system, state and national database computer terminals, and greeting walk-in citizens at the lobby window.

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The Communications Center is allocated ten full-time Communications Officer positions, and staffing is augmented by Patrol Officers when needed. A minimum of two Communications Officers are on duty in the Communications Center at all times.

When a call is received from a citizen via 911, non-emergency landline, or the walk-in window, pertinent information is obtained and entered into a Computer Aided Dispatch (CAD) system by a Communications Officer.  A “call for service” is then created.  The call is then categorized, prioritized, and assigned to the appropriate police responder(s).  Patrol Officers receive call information instantly on their in-car computer terminal.  Communications Officers perform records and warrants checks, driver’s license checks, and other computer checks as required by the officer(s) on scene.  Communications Officers are responsible for maintaining officer’s locations and statuses, requesting and logging tow trucks, contacting other emergency agencies such as Fire, EMS, and neighboring law enforcement agencies to request their services, and entering and maintaining criminal warrants, stolen property, missing persons, and warrants in local, national, and state databases.

In 2012, a state law was enacted requiring all Communications Officers within the state of Florida to complete a minimum of 232 clock hours of formal training and pass a written examination to obtain certification as a “911 Public Safety Telecommunicator.”  All Communications Officers employed by the Crestview Police Department are certified 911 Public Safety Telecommunicators.

 

Are you a Crestview business owner or manager? Please take a moment to update the Emergency Contact Information for your business. This information is securely maintained in our Computer Aided Dispatch (CAD) system and utilized in the event of an after-hours emergency such as an open door, alarm activation, burglary, or fire.